3 years store warranty. In-warranty items can be returned to our store for repair. In-warranty repair will be made at no charge. Customer should obtain a Return Materials Authorization (RMA) number from Customer Support before returning a product. Return shipping expense will be the responsibility of the customer. Customer can return the problem parts only to minimize the shipping cost. The costs of out-of-warranty repairs are subject to a charge as quoted by Holgacamera.com.

Holga Camera Online Store are committed to ensuring that your order arrives in new and undamaged condition. However, accidents do occur. If you believe your order is damaged, please contact info@holgacamera.com immediately so that we can determine an appropriate solution. We may request that you return the damaged product to us or provide us with a photo of the damage so that we can determine how to avoid issues of a similar nature in the future.

Only defective merchandise can be returned. Defective items will be exchanged for the exact same model only. Defective merchandise should be returned within 7 days upon arrival of shipping address. Complete package must be included. Holga Camera Online Store will be responsible for return shipping & re-shipping costs on defective merchandise. If we don't have the exact same product, the entire amount of the item will be refunded (including shipping and handling fees).

• Holga Camera Online Store offer free shipping to most courtries.
• Tracking information will be provided for Registered Shipping & Expedited Shipping.
• No Tracking information will be provided for free shipping.
• Orders will be processed and generally shipped in 1 business day.
• Items will be shipped from Hong Kong via HONG KONG POST.
• Any change requests after your order has been submitted cannot be guaranteed.
• We are not able to reship packages that are returned to us by the carrier. Buyers are required to pay for the re-shipping cost. Please take this into consideration when selecting your shipping address for an order.

Please note that the delivery time mentioned below is for reference only. Although the actual shipping time is punctual in most occasions; in some cases delivery time may vary due to traffic congestion, adverse weather, acts of custom inspection, etc.

*Delivery standard applies to working days in the destination and excludes the time for customs clearance.

International orders may be subject to import duties and taxes. These charges are always the recipient's responsibility. Fees charged depend on the country of delivery, and must be paid to the local tax authority upon receipt of your package. Holga Camera Online Store is currently unable to predict whether or not you will be charged a fee or what that fee might be. Please contact your local customs office for further information.

Payment can be made using a wide selection of credit and debit cards or your PayPal account. Buyers DO NOT need to have PayPal account. Shipping address must match Billing address unless you receive prior approval from store management to ship to a different address.

Buying from Holga Camera Online Store is 100% safety. Your security is a priority at Holgacamera.com. To provide credit card security and keep your personal information safe, we handle your data separately: Holgacamera.com receives all the information connected to your order, while the Paypal receives the credit card details needed for the transaction through its payment page, protected by a 128 bit SSL encryption. Holga Camera Online Store has no access to the data of the payment page, they are only available for the PayPal, who informs us about the success of the transaction. If your browser doesn't accept the SSL technology, transactions will not be permitted.

1. You choose the product in the webshop and click "ADD TO CART" button".
2. You are transferred to the secure payment page and enter Billing & Shipping information. 
3. You choose the Shipping Method.
4. Review your order information and click "Proceed to Payment" button.
5. You are transferred to the secure PayPal payment page.
6. If you have a PayPal account, you can log-in to pay for the order.
7. Or Choose "Don't have a Paypal account?" tab and enter your Credit Card Information. 
8. After payment, you will be transferred back to Holgacamera.com. 
9. Order confirmation Mail will be sent to your E-mail.